Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 4 of 4 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kirklees Metropolitan Borough Council as a CSV file.

  • Kirklees Metropolitan Borough Council (24 009 084)

    Category: Adult care services Date: 27-Mar-2025

    Summary

    Ms Z on behalf of her mother Mrs X, complained the Council delayed completing a financial assessment and then wrongly included a property in the assessment. resulting in no care home fees being paid and Mrs X given notice to leave care home. The Council failed to complete the financial assessment in a timely manner resulting in the care home giving Mrs X 28 days’ notice to leave the home. The Council should cover the full cost of the care home for the time Mrs X lived there.

    Service improvements

    The Council should review its processes for completing adult social care financial assessments to ensure they are completed promptly and outcomes shared with those affected in a timely manner.

  • Kirklees Metropolitan Borough Council (24 000 679)

    Category: Adult care services Date: 16-Sep-2024

    Summary

    Mr X complains on behalf of his father the Council failed to complete an assessment in the allocated time which led to him being in an unsuitable setting. Mr X says his family were charged for one-to-one care which he does not believe they should have been. Mr X says this has caused his family distress and they have incurred costs they shouldn’t have. We have found fault in the actions of the Council for failing to advise the likely costs of the care. We recommend the Council apologises and pays a financial payment to Mr X.

    Service improvements

    Remind staff in writing of the importance of providing full information about the likely costs of care.

  • Kirklees Metropolitan Borough Council (23 014 389)

    Category: Adult care services Date: 18-Jun-2024

    Summary

    Miss C complained on behalf of her father, Mr D that the Council had not provided clear and transparent information about the likely level of the contribution he would have to make towards his care charges before he agreed to a care package and then delayed in completing the financial assessment. We found the Council did not provide clear enough information about the likely level of the contribution and took 12 weeks to confirm the amount, causing a large debt to build up. The Council has agreed to pay £1000 to Mr D which can be offset against the outstanding amount, to agree an affordable repayment plan for the remaining debt and to improve its procedures for the future.

    Service improvements

    The Council has agreed to ensure that it provides more information about the likely level of a person’s contribution before they agree to the care package; and take steps to reduce the time taken to complete the financial assessment process.

  • Kirklees Metropolitan Borough Council (23 013 968)

    Category: Adult care services Date: 01-Apr-2024

    Summary

    There was a delay in completing a financial assessment which caused avoidable confusion, uncertainty and the shock of a large first bill. The Council has already reduced the bill and apologised, which is a partial remedy. It will offer a repayment plan and ensure there are enough staff to complete financial assessments without delay.

    Service improvements

    The Council will ensure it has enough staff to complete financial assessments without delay.

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