Service improvements

Kirklees Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kirklees Metropolitan Borough Council as a CSV file.

  • Kirklees Metropolitan Borough Council (21 017 692)

    Category: Adult care services Date: 03-Mar-2023

    Summary

    Mrs A’s representative complained the Council wrongly concluded she had deprived herself of capital. The Council has offered to review its decision. We consider this is a suitable remedy for the fault we have identified.

    Service improvements

    The Council will remind officers that they must address the issue of motivation when considering deprivation of assets cases.

  • Kirklees Metropolitan Borough Council (21 014 338)

    Category: Adult care services Date: 03-Jan-2023

    Summary

    Miss X complained about the care put in place on Ms Y’s discharge from hospital. She said it was not adequate and the hospital told Ms Y it should be free for six weeks, but the Council charged her. She wants the Council to waive the charges. We found the Council was at fault in initially providing Ms Y with visits from only one care worker. We find no fault in the other matters except failing to agree a time for response to her complaint. We recommended the Council apologise to Miss X and review its processes; it agreed to do this.

    Service improvements

    The Council has agreed to ensure that dates for response are agreed with complainants at the outset of the complaint process.The Council has agreed to ensure staff are clear about the need to record conversations and keep an accurate record of decisions.The Council has agreed to review, at senior level, the process by which the Council takes advice from health colleagues on discharge and puts this into practice.

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