There are 5 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Kirklees Metropolitan Borough Council (24 002 949)
Statement Upheld Charging 20-Aug-2024
Summary: We will not investigate this complaint about the cost of adult social care. The Council failed to explain why the reablement team was involved in this case and to clarify that it was not free. The Council also delayed completing its financial assessment and confirming the costs of the care. It has apologised for the upset and confusion and waived £100 from the bill. We are satisfied with the actions it has taken to acknowledge the impact of its fault. If there was no fault the full bill would be due.
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Kirklees Metropolitan Borough Council (24 010 748)
Statement Upheld Disabled facilities grants 18-Dec-2024
Summary: We will not investigate this complaint about a disabled facilities grant. Part of the complaint is late without good enough reason to investigate it now. More recent events have not caused significant enough unremedied injustice to warrant us investigating. It is unlikely an investigation would achieve significantly more.
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Kirklees Metropolitan Borough Council (24 017 192)
Statement Upheld Council tax 04-Mar-2025
Summary: We will not investigate this complaint about Council tax because the Council has remedied the matter, and any dispute is a matter for the Valuation Tribunal.
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Kirklees Metropolitan Borough Council (24 015 943)
Statement Upheld Assessment and care plan 17-Mar-2025
Summary: We will not investigate this complaint about the Council’s communication with Mrs X and her father’s lack of progress in a rehabilitation placement. The Council has already apologised to Mrs X for issues with its communication and we would be unlikely to achieve anything further. There is insufficient evidence of fault in the Council’s assessment of Mr X and the service he has received in his placement, to warrant investigation by the Ombudsman.
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Kirklees Metropolitan Borough Council (24 018 967)
Statement Upheld Refuse and recycling 20-Mar-2025
Summary: We will not investigate this complaint about problems with the complainant’s assisted bin collections. This is because the Council has provided a fair remedy.