Service improvements

Kingston upon Hull City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kingston upon Hull City Council as a CSV file.

  • Kingston upon Hull City Council (22 010 019)

    Category: Other Categories Date: 26-Mar-2023

    Summary

    Mr X complains the Council did not have regard for its equality duties when implementing a scheme for people attending its theatre with their carers. Mr X also complains the Council did not properly address his concerns through its complaints procedure. We have not found the Council at fault for failing to consider the impact on individuals when devising its scheme. We have found fault in the Council’s response to Mr X’s complaint. We have made recommendations to remedy the injustice caused.

    Service improvements

    The Council will remind officers about its Access scheme, for people attending its theatre with their carers, and will remind officers of the need to make eligible people aware of the scheme at the point of booking.The Council will update the information published on its website about its Access scheme, for those attending theatre performances with their carers, so details can be more easily located by eligible individuals.The Council will carry out equality impact assessments on the concessionary schemes it operates for its theatre services, to ensure it has fully considered the impact of the schemes for those using them.

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