Service improvements

Kingston upon Hull City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kingston upon Hull City Council as a CSV file.

  • Kingston upon Hull City Council (22 010 668)

    Category: Housing Date: 23-Jan-2023

    Summary

    Miss X complained the Council failed to consider all factors in her appeal against its decision to end its main housing duty after it made her an offer of accommodation. Miss X said this affected her mental health. The Council was at fault for failing to inform Miss X of her right to appeal to the county court on a point of law. It should write to Miss X and apologise for the error and reissue her review letter informing her of her right to appeal to the county court.

    Service improvements

    The Council will update its homeless duty appeal decision letter template to include a standard paragraph about the right to appeal the Council’s decision to the county court.The Council will review all main homeless duty appeal decision letters it issued within the last six months and ensure it informs applicants of their right to appeal to the county court. If the Council did not inform applicants of their right to appeal, it should write to them and inform them of this right.

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