Kingston upon Hull City Council (23 003 155)

Category: Education Date: 24-Aug-2023

Summary

Mrs X complained the Council did not provide any education or provision set out in the Education, Health and Care Plan (EHCP) for her son, Y, since the family moved to the area. Mrs X says Y missed out on education and provision and this affected the mental health of her and her family. There was fault by the Council. The Council did not ensure Y received any education or provision specified in his plan for one academic term and the Council did not complete the complaint process fully. Y did not receive any education or provision specified in his plan for one academic term. Mrs X was put to time and trouble to complain and was distressed by the process. The Council should apologise, make a financial payment and remind staff of the importance of good complaint handling.

Service improvements

Kingston upon Hull City Council (22 017 528)

Category: Education Date: 17-Aug-2023

Summary

Mrs X complained the Council has not provided any education or provision set out in the Education, Health and Care Plan (EHCP) for her son, Y, since the family moved to the area. Mrs X says Y has missed out on education and provision and this has affected the mental health of her and her family. There was fault in the way the Council did not provide any education or provision from the plan. Y did not receive any education or EHCP provision for two academic terms and Mrs X suffered distress dealing with this matter. The Council should apologise, make a financial payment and remind staff of the Council’s responsibilities.

Service improvements