Service improvements

Kingston upon Hull City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • Kingston upon Hull City Council (21 006 452)

    Category: Education Date: 03-Jul-2022

    Summary

    The Council was at fault for a delay in deciding whether to reassess Y’s special educational needs, a delay in carrying out that reassessment and a failure to either provide full-time alternative education whilst Y was out of school or record the reasons part-time provision was a suitable education for him. The Council will make a payment to Y’s parents to remedy the uncertainty about whether the alternative education was suitable, and the frustration caused by the delays. It will work with relevant health bodies to prevent recurrence of the delays. The Trust was at fault for a delay in providing the advice the Council requested for the reassessment, and a failure to properly record the initial request and its response, for which it will apologise.

    Service improvements

    The Council will review its processes to ensure that following an annual review it either provides a decision on whether to cease, maintain or amend an Education Health and Care plan within statutory timescales, or provdies a decision within 15 days on whether it will carry out a reassessment of the child's needs.The Council will review its processes to ensure it identifies at an early stage what reports will be needed for an Education Health and care assessment or reassessment.The Council will review its approach to arranging alternative education to ensure it either provides a full-time alternative education or clearly records its reasons for deciding a part-time provision will be a suitable education for the child.The Council has prepared a draft protocol to address delays in obtaining health advice for Education Health and Care assessments. It will issue a final draft protocol within nine months and work towards full adoption within twelve months.

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