Service improvements

Kingston upon Hull City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Kingston upon Hull City Council as a CSV file.

  • Kingston upon Hull City Council (21 010 343)

    Category: Adult care services Date: 24-Feb-2022

    Summary

    Home care staff commissioned by the Council failed to follow the correct procedure when Mrs Y was unwell. The Council then failed to deal with Mrs X’s complaint about this properly.

    Service improvements

    The Council has agreed to provide evidence of policy/service improvements/staff training to the Local Government Ombudsman.

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