There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Kingston Upon Hull City Council (25 000 092)
Statement Upheld Special educational needs 20-Jul-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has offered an appropriate remedy for the injustice caused by the delay. Our involvement would not lead to a different outcome.
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Kingston Upon Hull City Council (24 018 813)
Statement Upheld Other 28-Jul-2025
Summary: Mr Y complains about the Council’s involvement with his family following a referral it received regarding his young child. There is fault because the Council did not speak with Mr Y about the referral and then created a safety plan which was one-sided and contained assumptions about Mr Y’s ability to parent. This caused avoidable and significant distress which the Council has already remedied with an apology, a symbolic payment of £1350 and reminders to relevant staff. This is an appropriate remedy.
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Kingston Upon Hull City Council (25 003 785)
Statement Upheld Direct payments 25-Nov-2025
Summary: We will not investigate this complaint about funding of adult social care. We are satisfied with the actions the Council has taken in response to the complaint. It has accepted fault, apologised for the distress caused and waived over £400 of client contribution. The Council has explained its calculations.
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Kingston Upon Hull City Council (25 009 107)
Statement Upheld Special educational needs 28-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with an Education, Health and Care Plan as it provided a proportionate remedy for the delay in issuing the final Plan. We do not have discretion to investigate the content of the Education, Health and Care Plan as Ms X appealed to the Special Educational Needs and Disability Tribunal.