Service improvements

Kent County Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 21 - 21 of 21 cases with service improvements

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Kent County Council (23 005 792)

Category: Education Date: 21-Jul-2024

Summary

Ms M’s son, B, has been out of school for two years without any education because of delays by the Council amending his Education, Health and Care (EHC) Plan. He should have a special school place. The impact on Ms M and her family has been very significant. We have recommended a symbolic financial payment and urge the Council to secure suitable education for B without further delay.

Service improvements

The Council will explain how it will ensure the Placement Panel supports the Council to make sound and timely decisions about schools for children with special educational needs in the future.The Council will present a copy of my final decision to the next meeting of the Council’s Children's, Young People and Education Cabinet Committee and also the SEND Sub-Committee.

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