Ombudsman investigation reveals 170 delayed complaints in Kent

A Local Government and Social Care Ombudsman investigation has uncovered a backlog of 170 unanswered children’s services and education complaints in Kent.

Kent couple lost valuable time together because of council errors

A Kent couple lost valuable time together after the council placed one partner in a care home against her wishes following a hospital stay, the Local Government and Social Care Ombudsman has found.

Councils urged to learn from Ombudsman investigation into child abuse complaint

The Local Government and Social Care Ombudsman is urging councils to place children at the centre of decision making in cross border child protection cases, after a suicidal teenager was left without appropriate support when she reported serious sexual abuse.

Councils urged to check their parking policies following Ombudsman investigation

Councils across England are being urged to ensure they are using the correct legislation to issue parking fines at country parks following a Local Government and Social Care Ombudsman investigation into Kent County Council.

Parents need to be supported to balance care and work needs, Ombudsman says

Parents of children with disabilities should be supported to balance their care and working needs, the Local Government Ombudsman (LGO) has said.