There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Kent County Council (24 002 793)
Statement Upheld Charging 08-Jul-2024
Summary: We will not investigate Ms X complaint about the Council’s failure to collect a direct debit for her sister’s care fees. The Council accepted fault and waived half the outstanding fees. Further investigation by us would not lead to a different outcome.
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Kent County Council (24 008 415)
Statement Upheld School transport 25-Nov-2024
Summary: Ms X complained that the Council delayed in agreeing to pay a personal travel budget for her child’s transport to school and delayed in making agreed back payments. We found the Council delayed in agreeing to pay a personal travel budget. However, we were satisfied with the action it took to resolve the matter.
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Kent County Council (24 003 873)
Statement Upheld Disabled children 18-Feb-2025
Summary: Mr X complained the Council carried out a flawed assessment of J’s needs, wrongly deciding J was ineligible for support from the Council’s disabled children’s team. In doing so, Mr X said the Council reneged on a previous commitment to keep J open to services long-term. Mr X also complained the Council failed to conduct the children’s statutory complaints procedure properly and did not address the substance of his complaint. We have found the Council at fault for a delay in completing the second stage of the statutory complaints procedure. The Council had offered a remedy for the injustice caused, which we consider suitable. We have not found the Council at fault for how it considered Mr X’s complaint as part of the statutory complaints procedure. We will therefore not consider the substantive matter.
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Kent County Council (24 007 826)
Statement Upheld Assessment and care plan 13-Mar-2025
Summary: The Council failed to properly investigate Mr X’s complaint about the domiciliary care his mother received. It then delayed dealing with his complaint about this. This caused both Mr X and his mother unnecessary worry and stress. The Council has agreed a satisfactory remedy in acknowledgement of this.