There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Kent County Council (22 012 006)
Statement Upheld Assessment and care plan 17-Apr-2023
Summary: Mr X, on behalf of his wife, complained the Council asked them to sign a charging letter for a package of care without completing a financial assessment or giving any indication of what the cost would be. The Ombudsman does not intend to pursue this complaint further as the Council has provided a suitable remedy by apologising, cancelling the first invoice and making a goodwill gesture of £50.
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Kent County Council (23 011 157)
Statement Upheld Assessment and care plan 18-Dec-2023
Summary: We will not investigate Mr X’s complaint about the Council’s decision to file an application to the Court of Protection which led to interim restrictions being placed on the family regarding contact with his son. This is because an investigation would not lead to different findings or outcomes.