There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Kent County Council (22 000 201)
Statement Upheld Transport 15-Aug-2022
Summary: Ms B complained that the Council failed to properly consider evidence she provided in support of her application for a Blue Badge. We found no fault in the way the Council considered Ms B’s application. However, it was at fault in that it did not fully explain the reasons for its review decision. The Council has offered a suitable remedy for the injustice caused by this.
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Kent County Council (22 010 870)
Statement Upheld Residential care 24-Nov-2022
Summary: We will not investigate Mrs B’s complaint about the Council’s failure to inform her of her late father’s, Mr C’s, death. This is because the Council has acknowledged the fault, implemented additional processes to minimise the risk of a similar occurrence happening again in the future, and further investigation by us could not add to this.
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Kent County Council (22 007 810)
Statement Upheld Residential care 03-Jan-2023
Summary: Mrs X complained about how a Care Provider acting on the Council's behalf cared for her late father, Mr Y. The Care Provider has accepted its laundry service was not adequate. This caused Mrs X distress. It has apologised to Mrs X and put suitable improvements in place to prevent the fault occurring again. The Council was not at fault in the other matters Mrs X complained about.