The Council agreed to review procedures and produce guidance for officers to ensure clear information is given to members of the public reporting issues with drainage/flooding problems which explains the outcome of any initial visit, the role of the Council and the Lead Local Flood Authority, the nature of any information given by officers, the possible need for them to get their own independent legal advice, correcting any misunderstandings promptly as they arise, advise about visits,and notifying them of its decision to close a case and the reasons for doing so.