Case Ref: 24 002 008 Category: Benefits and tax Sub Category: Council tax

• The Council agreed to remind relevant officers of the need to consider and assess all evidence of vulnerability on a case file and to record the outcome.
• The Council agreed to remind relevant officers of the need to consider and assess whether it is a proportionate response to start formal recovery action in all the circumstances of the case, which would include considering vulnerability and the sum outstanding.

Case Ref: 23 010 819 Category: Benefits and tax Sub Category: Council tax

• The Council will provide training or guidance to relevant officers to ensure it informs customers of any opportunities to appeal decisions or apply for discretionary council tax relief.

Case Ref: 23 003 847 Category: Planning Sub Category: Enforcement

• The Council has agreed to review what happened and decide whether any changes to practice or procedure are needed, or whether additional training is necessary.

Case Ref: 23 006 019 Category: Environment and regulation Sub Category: Drainage

• The Council agreed to review procedures and produce guidance for officers to ensure clear information is given to members of the public reporting issues with drainage/flooding problems which explains the outcome of any initial visit, the role of the Council and the Lead Local Flood Authority, the nature of any information given by officers, the possible need for them to get their own independent legal advice, correcting any misunderstandings promptly as they arise, advise about visits,and notifying them of its decision to close a case and the reasons for doing so.