Harrogate Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
0% Complaints upheld by Harrogate Borough Council
0% of complaints we investigated were upheld.
This compares to an average of 59% in similar authorities.
0 upheld decisions
View upheld decisionsAdjusted for Harrogate Borough Council's population, this is
0 upheld decisions per 100,000 residents.The average for authorities of this type is
1.4 upheld decisions per 100,000 residents.Statistics are based on a total of 2 detailed investigations for the period between 1 April 2022 to 31 March 2023
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Compliance with Ombudsman recommendations
0% of cases were successfully implemented by Harrogate Borough Council
0% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 0 compliance outcomes for the period between 1 April 2022 to 31 March 2023
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Harrogate Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 15% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 0 detailed investigations for the period between 1 April 2022 to 31 March 2023
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Harrogate Borough Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 22 014 589
Category: Adult care services
Sub Category: Disabled facilities grants
- The Council will review its Disabled Facilities Grant process to ensure it supervises the works carried out by its contractors and any remedial works are undertaken within reasonable timescales.
Case reference: 19 019 990
Category: Planning
Sub Category: Planning applications
- Carry out a review of how officers assess existing and proposed site levels when dealing with planning applications. The Council should consider what further training or guidance it needs to provide to try to ensure that changes in site levels are picked up and properly considered on planning applications in future.
Case reference: 18 009 591
Category: Benefits and tax
Sub Category: Council tax
- The Council has carried out a review of its council tax recovery protocol to include guidance for officers about taking account of customers’ personal circumstances and disabilities when considering whether to take proceedings to initiate bankruptcy or a charging order.
Last updated: 4 April 2015