Decisions for Hampshire County Council between 01 April 2024 and 31 March 2025

There are 1 results (please note that to maintain confidentiality, we do not publish all our decisions)

  • Hampshire County Council (24 011 142)

    Statement Upheld Assessment and care plan 12-Dec-2024

    Summary: We will not investigate this complaint about delay completing an adult social care needs assessment. The Council has a queue of cases waiting, which it has triaged and prioritised. It has explained this to the complainant and apologised for the impact of the delay which is due to demand on its service. This is a service failure, but it is unlikely an Ombudsman investigation would reach a different outcome to the actions the Council has already taken.

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