Halton Borough Council (23 010 013)

Statement Upheld Assessment and care plan 22-Apr-2024

Summary: We do not uphold complaints about poor information about Ms X’s relative’s discharge from hospital or about poor information on charging. The Council explained in its social care assessment why Mr Y would not benefit from rehabilitation and so there is no fault in arranging respite care in a care home. There was a delay in responding to the complaint which was fault causing frustration. The Council will apologise.

Halton Borough Council (23 008 536)

Statement Upheld Safeguarding 23-Apr-2024

Summary: Mrs X complains on behalf of her late mother Mrs Y, that the Council failed to tell her the outcome of a safeguarding review. Mrs X also says the Council failed to administer her mother’s medication which led to her going into hospital and damage to her property. Mrs X says this caused both her and her mother extreme distress. We have found fault in the actions of the Council for not confirming the outcome of the safeguarding review and for failing to ensure that Mrs Y’s medication was administered correctly. We recommend the Council apologises to Mrs X, pay her a financial remedy and implement a service improvement.

Halton Borough Council (23 013 297)

Statement Upheld Special educational needs 13-Aug-2024

Summary: Miss X complained the Council failed to ensure her child, Y, received provision in line with her Education, Health and Care Plan. The Council acknowledges it failed to ensure the school was delivering the provision to Y. We found fault on the Council’s part. The Council has agreed to our recommendations to remedy the injustice caused by the faults to Y and Miss X.

Halton Borough Council (24 003 049)

Statement Upheld Parking and other penalties 07-Jan-2025

Summary: Mrs X complained about the way the Council dealt with her request for a dropped kerb. We found the Council’s delays and errors in considering Mrs X’s request for a second dropped kerb are fault. There was also fault in the way the Council responded to Mrs X’s complaint. These faults have caused Mrs X an injustice.

Halton Borough Council (23 005 581)

Report Upheld Homelessness 19-Mar-2025

Summary: Mr X complained the Council did not properly consider his homelessness application after he became homeless in July 2022 due to fleeing domestic violence. He says the Council did not carry out its duties towards his application, which meant he missed out on accommodation opportunities.

Halton Borough Council (24 011 076)

Statement Upheld Homelessness 27-Mar-2025

Summary: The Ombudsman finds fault with the Council for failing to follow the correct legislation to close homelessness applications for nine applicants. The Council has agreed to provide financial remedies to those caused injustice and carry out service improvements.