Service improvements

Guildford Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Guildford Borough Council as a CSV file.

  • Guildford Borough Council (24 011 233)

    Category: Housing Date: 22-Sep-2025

    Summary

    Mr B says the Council delayed dealing with his housing register application, wrongly suspended his application and removed him from the housing register, delayed putting him back on the housing register and failed to ask him to complete a medical priority form. There were delays in dealing with the housing register application, the Council failed to take into account all the information at various points and delayed providing Mr B with a medical form to complete. That caused Mr B distress and meant he was not registered on the housing register for part of the period. An apology, payment to Mr B and reminder to officers is satisfactory remedy.

    Service improvements

    The Council will send a reminder to officers dealing with housing register applications to cover:the circumstances in which an applicant can be treated as not qualifying to join the housing register; andthe need to provide a housing register applicant with a medical priority form when they indicate their housing is impacting on their health.

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