Guildford Borough Council (24 011 233)

Statement Upheld Allocations 22-Sep-2025

Summary: Mr B says the Council delayed dealing with his housing register application, wrongly suspended his application and removed him from the housing register, delayed putting him back on the housing register and failed to ask him to complete a medical priority form. There were delays in dealing with the housing register application, the Council failed to take into account all the information at various points and delayed providing Mr B with a medical form to complete. That caused Mr B distress and meant he was not registered on the housing register for part of the period. An apology, payment to Mr B and reminder to officers is satisfactory remedy.