Case Ref: 22 016 064 Category: Education Sub Category: Alternative provision

• The Council should send written reminders to relevant staff of the Council’s responsibilities under Section 19 of the Education Act when it is made aware a child is not attending school to ensure it considers action to put alternative provision in place without delay.

Case Ref: 22 015 862 Category: Education Sub Category: Alternative provision

• The Council has agreed to review its systems for checking special educational provision is in place when a new or substantially different EHCP is issued or there is a change in placement.

Case Ref: 22 010 798 Category: Planning Sub Category: Planning applications

• The Council will remind officers of the need to inform members of the public reporting planning consent breaches of its decision to end an investigation and why.
• The Council will act to ensure emails from those reporting planning consent breaches or making queries are responded to without delay.

Case Ref: 22 000 777 Category: Children's care services Sub Category: Other

• The Council has agreed to consider if it can take any steps to tighten up the operation of the complaints procedure particularly at stage one, to ensure the process is completed within the required timescales.

Case Ref: 21 005 508 Category: Children's care services Sub Category: Fostering

• Using this case as an example, issue reminders to all relevant staff to ensure they must appropriately communicate with foster carers and allow their voices to be heard during a LADO investigation.

Case Ref: 20 000 794 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to: • identify the lessons to be learned from this complaint and the action to be taken to address them; and • provide evidence the actions have been taken.

Case Ref: 19 015 893 Category: Housing Sub Category: Allocations

• The Council agreed to ensure staff in the housing team are aware of the importance of gathering suitable evidence when applying Council policy, and not unfairly placing this burden on applicants.

Case Ref: 16 019 471 Category: Education Sub Category: School transport

• undertake a comprehensive review of its policies regarding consideration and provision of free home to school transport to looked after children where contracted placements with independent fostering providers are in place;
• clarify what its expectations are with the independent fostering agency with regard to whether the cost of home to school transport is met by the agency out of the total fee it pays to the agency rather than passed on to the foster carers to pay out of their element of the fee. Ensure this is clear in future contracts/tendering details;