There are 5 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Gateshead Metropolitan Borough Council (23 009 839)
Statement Upheld Residential care 17-Jun-2024
Summary: Ms B complains about the way the care home decided to admit Miss C to the care home and then changed its mind soon after. We have found fault and the Council has agreed to apologise and pay a small financial remedy.
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Gateshead Metropolitan Borough Council (23 017 242)
Statement Upheld Special educational needs 12-Aug-2024
Summary: There was no fault in how the Council considered its general section 19 duty, to provide alternative education provision for Mrs X’s son when he stopped going to school. Nor was there any fault in the time it took in issuing a decision it would not make an Education, Health, and Care Plan for Mrs X’s son. However, the Council was at fault in how it dealt with Mrs X’s complaint about these matters and that caused her an injustice. The Council have agreed to my recommendation on a remedy for this injustice.
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Gateshead Metropolitan Borough Council (24 005 231)
Statement Upheld Charging 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to provide information about care charges when he moved to supported living accommodation. The Council has already waived the care fees for the period before it provided costs information in their entirety and further investigation would not lead to a different outcome.
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Gateshead Metropolitan Borough Council (24 002 763)
Statement Upheld Charging 02-Jan-2025
Summary: Mr X complained the Council wrongly invoiced home care visits for his wife which meant they incurred costs for care his wife did not receive and she suffered distress from not receiving the care she needed. We have found fault but consider the Council’s proposed actions of an apology, cancellation of care fees and a symbolic payment for inconvenience and upset provides a suitable remedy.
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Gateshead Metropolitan Borough Council (24 020 547)
Statement Upheld Other 11-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council not responding to his stage two complaint under the children statutory complaint procedure within the statutory timescales. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.