There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Gateshead Metropolitan Borough Council (24 005 231)
Statement Upheld Charging 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to provide information about care charges when he moved to supported living accommodation. The Council has already waived the care fees for the period before it provided costs information in their entirety and further investigation would not lead to a different outcome.
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Gateshead Metropolitan Borough Council (24 002 763)
Statement Upheld Charging 02-Jan-2025
Summary: Mr X complained the Council wrongly invoiced home care visits for his wife which meant they incurred costs for care his wife did not receive and she suffered distress from not receiving the care she needed. We have found fault but consider the Council’s proposed actions of an apology, cancellation of care fees and a symbolic payment for inconvenience and upset provides a suitable remedy.