Gateshead Metropolitan Borough Council (23 005 807)

Statement Upheld Housing benefit and council tax benefit 07-Aug-2023

Summary: We will not investigate this complaint about payment of housing benefit as the matter has been remedied.

Gateshead Metropolitan Borough Council (22 015 862)

Statement Upheld Alternative provision 27-Sep-2023

Summary: Ms X complained that the Council failed to deliver the provision set out in her daughter’s education, health and care plan and failed to put in place alternative provision when she was unable to attend school because of ill health. We found the Council was at fault because there was a delay in starting speech and language therapy and because it failed to put in place alternative provision from September 2022. The Council has agreed to apologise to Ms X and make a payment to her.

Gateshead Metropolitan Borough Council (22 009 214)

Statement Upheld Assessment and care plan 10-Oct-2023

Summary: There was fault the Council did not ensure Mr X had care provision after his care provider stopped providing support at short notice. This was despite its best efforts to locate another care provider. This gap in care support however, caused Mr X and his mother, Mrs B, an injustice, and the Council have agreed to make a payment to them to fully recognise their injustice.

Gateshead Metropolitan Borough Council (22 016 064)

Statement Upheld Alternative provision 27-Nov-2023

Summary: Miss X complained about the Council’s actions as her daughter had not received education for over a year. We found the Council at fault for not considering alternative provision sooner when it was aware her daughter was no longer attending school. The Council has agreed to our recommendations to remedy the injustice caused.