Service improvements

Essex County Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Essex County Council as a CSV file.

  • Essex County Council (22 009 279)

    Category: Planning Date: 26-Jan-2023

    Summary

    We will not investigate Mr X’s complaint about the Council’s creation of a temporary compound on land near his home as the matter has not caused significant injustice. We cannot investigate Mr X’s concerns about the costs of a flood defence project as the matter falls outside our jurisdiction and any complaint about the decision to grant planning permission for the compound concerns the actions of the local planning authority.

    Service improvements

    The Council agreed to review procedures so a proper, considered decision is promptly reached about whether planning consent is needed for a site, when looking at future locations for temporary site compounds.The Council agreed to review its practices so evidence continues to be available in the event of an officer leaving the Council.

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