Service improvements

Essex County Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Essex County Council as a CSV file.

  • Essex County Council (24 022 393)

    Category: Transport and highways Date: 31-Oct-2025

    Summary

    Mr X complained the Council had not given fair or full consideration to his application to have a dropped kerb outside his property which led to the application being rejected. We found the Council should provide further justification for its decision, remind staff to clearly communicate decision reasons and apologise to Mr X for the distress caused.

    Service improvements

    The Council will remind staff of the importance of logging reasoning in the ‘attributes section’ of its system. When making a decision regarding a dropped kerb application, the Council's advisors need to fill out an 'attributes section' of its system, which allows the advisor to provide a more detailed reasoning of its decision. The system then issues this to the applicant. Therefore if the advisor does not complete this section, the applicant is not provided a detailed response into the Council's decision which can lead to confusion on how the Council has reached its decision.

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