Service improvements

Essex County Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Essex County Council as a CSV file.

  • Essex County Council (22 001 277)

    Category: Transport and highways Date: 24-Oct-2022

    Summary

    Mr X complains the Council has unreasonably refused his application for a dropped kerb. We find the Council was at fault for failing to consider whether there were any exceptional circumstances. The Council has agreed to reconsider Mr X application and exceptional circumstances and improve its services to prevent this fault from reoccurring.

    Service improvements

    The Council has agreed to review it policies to ensure it makes it clear people can cite exception circumstances and the Council will consider these in line with its equality duty.The Council will remind all staff that they must consider whether there are exceptional circumstances which means they should depart from the Council’s policy in certain cases to prevent an injustice.

  • Essex County Council (21 017 671)

    Category: Transport and highways Date: 31-Oct-2022

    Summary

    Mr D complains the Council located a bus stop near his home. The Ombudsman has found fault because the Council has not evidenced how it considered the bus stop application. The Ombudsman has upheld the complaint and completed the investigation: the Council agreed to review the case and improve procedures for the future.

    Service improvements

    The Council will implement a decision making record for bus stop cases.

  • Essex County Council (21 016 616)

    Category: Transport and highways Date: 23-Aug-2022

    Summary

    the Council failed to take action to deal with flooding of Mr C’s road and failed to give him any information about what action the Council was considering. An apology and payment to Mr C, assessment of the case and training for officers is satisfactory remedy.

    Service improvements

    The Council’s planned training for enforcement officers should include a reminder of the need to keep those who have reported issues up-to-date with what is happening and to explain target timescales for action.

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