Service improvements

Essex County Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Essex County Council as a CSV file.

  • Essex County Council (23 007 958)

    Category: Children's care services Date: 27-Sep-2023

    Summary

    We found fault with the Council’s delay in completing stage two of the children’s statutory complaint procedure for the complainant (Mrs X). This fault caused Mrs X injustice. The Council agreed to apologise, complete the stage two investigation and make a symbolic payment to recognise Mrs X’s distress. The Council also agreed to review any overdue complaints considered at stage two of the children’s statutory complaint procedure and prepare a plan of action to prevent any further delays.

    Service improvements

    The Council will review all the complaints considered at stage two of the children's statutory complaint procedure for more than 13 weeks and:identify reasons for the delays in completing the stage two investigation;prepare a plan of action with the timescales to ensure the stage two investigations are completed without any further delay.The Council will provide us with evidence of completing this actions.

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