Service improvements

Essex County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Essex County Council as a CSV file.

  • Essex County Council (20 012 291)

    Category: Children's care services Date: 10-Mar-2022

    Summary

    Miss X complains about the Council’s actions in relation to her son’s special educational needs. She complains the Council failed to secure the provisions set out in his education, health, and care plan between 2018 and 2020. She also complains the Council failed to safeguard her son when she raised concerns about his school. We find fault with the Council for failing to secure all of Miss X’s son’s special educational provisions. We do not find fault with the Council’s actions in relation to safeguarding.

    Service improvements

    The Council will remind relevant staff of the Council’s duty to secure a child’s special educational provision as set out in their EHC plan. In practice, when provisions are being delivered by a school, the Council must check and satisfy itself the school has either arranged the provision, or it is delivering the provision.

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