Essex County Council (23 017 745)

Category: Adult care services Date: 03-Dec-2024

Summary

Miss X complained about the Council’s decision to stop funding activities that were previously included in her daughter, Y’s care plan, and said the Council failed to consider Y’s disability related expenditure. We find the Council at fault for the removal of an activity, miscommunication, and delay considering Y’s disability related expenditure. This has caused uncertainty, distress, and a loss of funding. The Council has agreed to apologise, make a payment to Miss X, and improve its service.

Service improvements

Essex County Council (23 013 625)

Category: Adult care services Date: 17-Jun-2024

Summary

Miss X complains the Council failed to support her in her carer role and confirm respite; changed her son’s support package and failed to confirm what it will be; and retracted some provision it had previously offered. We find the Council was at fault. This caused significant distress to Miss X. We make several recommendations to address this injustice caused by fault.

Service improvements

Essex County Council (23 012 445)

Category: Adult care services Date: 17-Oct-2024

Summary

Ms X complained on behalf of Ms Y, who has complex additional needs. Ms X complained the Council did not provide a suitable personal assistant, concerns about Ms Y’s assessments and issues contacting the budget holder. There was fault in the way the Council did not ensure Ms Y had a suitably trained support worker. There was also fault in the way the Council did not ensure a suitably trained and experience worker completed Ms Y’s assessment, did not ensure Ms Y could contact her budget holder, did not consider an advocate, did not make reasonable adjustments and poor complaint handling. Ms Y was distressed and frustrated by this fault. The Council should apologise, provide a financial payment and issue guidance to its staff.

Service improvements