Service improvements

Essex County Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 21 - 22 of 22 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Essex County Council as a CSV file.

  • Essex County Council (24 009 890)

    Category: Education Date: 13-Jul-2025

    Summary

    Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.

    Service improvements

    By 15 October 2025 the Council should outline what improvements Provide Children and Family Services has made to improve the provision of equipment to children with special educational needs.The Council should outline what improvements Provide has made or will make to its orthotics and occupational therapy services to prevent a shortfall in service that occurred in this case. The Council should outline how it will monitor the above improvements on a regular basis.

  • Essex County Council (24 003 413)

    Category: Adult care services Date: 27-Aug-2025

    Summary

    Mrs X complained the Council wrongly billed the estate of her relative (Mrs Q) for her residential care when she was eligible for funding under section 117 aftercare. We found fault by the Council because it did not complete a detailed section 117 assessment or aftercare plan when Mrs Q was discharged from hospital. However we consider if it had done so it would, on the balance of probabilities, have found Mrs Q did not have section 117 aftercare needs requiring residential care. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the uncertainty caused to her by the identified fault.

    Service improvements

    The Council will identify the reasons why a section 117 aftercare plan was not completed in this case. It will explain what action it will take to prevent a recurrence of this fault.

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