There are 6 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Essex County Council (24 015 301)
Statement Upheld Safeguarding 12-May-2025
Summary: Ms X complains the Council failed to recognise that a malicious safeguarding concern had been raised about her, resulting in it investigating the concern and subjecting her to supervised contact with her son. The Council accepts it should have started making safeguarding enquiries when it first received the concern in December 2023 and has apologised. There is no other evidence of fault by the Council.
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Essex County Council (25 005 453)
Statement Upheld Special educational needs 21-Oct-2025
Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused.
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Essex County Council (25 004 831)
Statement Upheld Other 04-Dec-2025
Summary: Miss X complains the Council incorrectly shared details of her vehicle following an incident she was not involved in. We found the Council at fault for sharing incorrect information. This error caused a financial impact, stress and inconvenience for Miss X. Her insurer has refunded the increase in her insurance premium, so Miss X has suffered no financial loss. The Council has apologised for the error, and this is a satisfactory remedy for the injustice caused.
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Essex County Council (25 010 576)
Statement Upheld Special educational needs 06-Jan-2026
Summary: We will not investigate this complaint about the Council’s failure to deliver physiotherapy provision. This is because the Council apologised and offered a suitable remedy and it is unlikely further investigation would achieve anything more for Mrs X.
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Essex County Council (25 013 543)
Statement Upheld Special educational needs 07-Jan-2026
Summary: We will not investigate Mrs X’s complaint about delay in the annual review for her child’s Education, Health and Care Plan. This is because the Council apologised and offered to pay her £500. We consider this is a suitable remedy and it is unlikely further investigation would achieve anything more for Mrs X.
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Essex County Council (25 013 677)
Statement Upheld Charging 09-Feb-2026
Summary: We will not investigate this complaint about the way the Council completed a financial assessment. The Council remedied the injustice caused when it investigated Miss B’s complaint.