Essex County Council (23 009 675)

Statement Upheld Special educational needs 02-Apr-2024

Summary: Mrs D complained the Council failed to provide her daughter with a suitable education when she was not attending school. We find the Council was at fault for failing to deliver a suitable education. The Council has agreed to our recommendations to address the injustice caused by fault.

Essex County Council (23 010 177)

Statement Upheld Special educational needs 09-Apr-2024

Summary: Ms X complained the Council delayed carrying out an Education, Health and Care needs assessment for her daughter and did not put in place education when she stopped attending school. Ms X said this has caused her daughter to fall behind in her education. We have found the Council at fault. The Council agreed to apologise, make a payment to recognise the loss of education and distress caused and carry out a service improvement.

Essex County Council (23 018 431)

Statement Upheld Special educational needs 14-Apr-2024

Summary: We will not investigate this complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed an appropriate remedy.

Essex County Council (23 019 301)

Statement Upheld Special educational needs 14-Apr-2024

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Essex County Council (23 007 583)

Statement Upheld Assessment and care plan 18-Apr-2024

Summary: The Council delayed in explaining to Mr and Mrs X the requirement for a mental capacity assessment for their son D. The Council then agreed to proceed without an assessment due to the family’s concerns. It also failed to respond promptly to that aspect of their complaint. The Council agrees to acknowledge its failings here and pay Mrs X a sum which recognises the additional distress and anxiety its delay caused.

Essex County Council (23 017 468)

Statement Upheld Special educational needs 22-Apr-2024

Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Essex County Council (23 019 433)

Statement Upheld Special educational needs 24-Apr-2024

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Essex County Council (23 008 629)

Statement Upheld Residential care 28-Apr-2024

Summary: Mr G’s daughter, Mrs T, complains the Council told Mr G that it would extend a six week care home placement for a further three weeks and that it would not charge him for this. She also complains about poor care at the home. There were failings in the care provided to Mr G by the care home. The Council has agreed our recommended remedy.

Essex County Council (23 019 354)

Statement Upheld Special educational needs 29-Apr-2024

Summary: We will not investigate Miss X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.

Essex County Council (23 017 992)

Statement Upheld Special educational needs 29-Apr-2024

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.