Service improvements

Epsom & Ewell Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Epsom & Ewell Borough Council as a CSV file.

  • Epsom & Ewell Borough Council (24 014 864)

    Category: Planning Date: 16-Mar-2026

    Summary

    Mr X complained the Council had not made reasonable adjustments for him. Mr X said he is unable to report concerns due to the Council’s actions. The Council was at fault for not considering its duties under the Equality Act 2010. This caused Mr X uncertainty. The Council will ask Mr X if he needs any reasonable adjustment and then consider if any request is reasonable. It will also issue guidance to its staff.

    Service improvements

    Remind officers of the Council’s anticipatory duty to make reasonable adjustments under the Equality Act 2010.

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