Service improvements

Epsom & Ewell Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Epsom & Ewell Borough Council (23 007 728)

Category: Other Categories Date: 27-Mar-2024

Summary

Mr X complained the Council failed to notify him about the outcome of an enforcement investigation, failed to respond to complaints and failed to deal with a community trigger request causing anxiety and distress. The Council failed to respond to two complaints made about rats. A suitable remedy for this fault is agreed.

Service improvements

Remind staff involved with the single point of contact that new complaints should be appropriately responded to in accordance with published timescales.

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