Service improvements

Epsom & Ewell Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Epsom & Ewell Borough Council as a CSV file.

  • Epsom & Ewell Borough Council (21 011 797)

    Category: Housing Date: 29-May-2022

    Summary

    Ms B complained the Council failed to properly deal with the property disrepair issues she raised about her temporary accommodation. She also says the Council wrongly assessed her bedroom need, it failed to correctly assess her medical evidence and it failed to properly deal with her complaint. We find the Council was at fault for its complaint handling and it delayed dealing with the property disrepair issues. The Council has agreed to our recommendations to address the injustice caused by fault.

    Service improvements

    The Council will issue written reminders to relevant staff to ensure they adhere to the timescales set out in the complaints procedure. They should keep complainants updated if there are going to be delays.

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