Case Ref: 23 007 728 Category: Other Categories Sub Category: Other

• Remind staff involved with the single point of contact that new complaints should be appropriately responded to in accordance with published timescales.

Case Ref: 21 011 797 Category: Housing Sub Category: Allocations

• The Council will issue written reminders to relevant staff to ensure they adhere to the timescales set out in the complaints procedure. They should keep complainants updated if there are going to be delays.