Case Ref: 23 007 728 Category: Other Categories Sub Category: Other

• Remind staff involved with the single point of contact that new complaints should be appropriately responded to in accordance with published timescales.

Case Ref: 21 011 797 Category: Housing Sub Category: Allocations

• The Council will issue written reminders to relevant staff to ensure they adhere to the timescales set out in the complaints procedure. They should keep complainants updated if there are going to be delays.

Case Ref: 19 012 523 Category: Adult care services Sub Category: Disabled facilities grants

• The Council agreed to review how it records complaints received through its ‘Contact Us’ email account to ensure they are logged as complaints and responded to by the appropriate person. Complainants should receive an acknowledgment letter advising them who is replying to their complaint and when a response is due.