Service improvements

Elmbridge Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Elmbridge Borough Council as a CSV file.

  • Elmbridge Borough Council (22 001 825)

    Category: Environment and regulation Date: 27-Feb-2023

    Summary

    The Council was not at fault for deciding not to take enforcement action concerning Mr X’s noise nuisance complaints. There was some fault with how the Council communicated with Mr X. The Council agreed to apologise to Mr X and consider some service improvements.

    Service improvements

    Consider its policy for dealing with noise complaints and ensure it has included the need to write to complainants to tell them the outcome of an investigation into noise nuisance and of their option to pursue private action under section 82 Environmental Protection Act 1990.Remind staff to respond to complaints within the timeframes in the Council’s complaints policy, and ensure complainants are updated if the Council is not able to respond within this timeframe.

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