Case Ref: 22 017 943 Category: Environment and regulation Sub Category: Cemeteries and crematoria

• The Council should engage a suitably qualified engineer to survey the site / ascertain the causes of the flooding and ensure the current drainage system at the cemetery is properly understood. It should use the survey report to determine whether remedial work required to address the issues identified.
• Until the Council is confident that a permanent solution has been implemented for the drainage issues, it should ensure that staff provide clear information about the potential flooding problem to any new families making enquiries about burial plots in the affected areas of the cemetery.

Case Ref: 22 001 825 Category: Environment and regulation Sub Category: Other

• Consider its policy for dealing with noise complaints and ensure it has included the need to write to complainants to tell them the outcome of an investigation into noise nuisance and of their option to pursue private action under section 82 Environmental Protection Act 1990.
• Remind staff to respond to complaints within the timeframes in the Council’s complaints policy, and ensure complainants are updated if the Council is not able to respond within this timeframe.