Service improvements

East Sussex County Council

Showing service improvements between 1 April 2018 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for East Sussex County Council as a CSV file.

  • East Sussex County Council (22 004 427)

    Category: Other Categories Date: 03-Jan-2023

    Summary

    The failure to provide a recording of a coroner’s inquest as required by Government service standards is fault. There is no evidence documents used at the inquest were not copied to Ms X. A suitable remedy for the distress caused by the lack of a recording is agreed.

    Service improvements

    Review the inquest recording system to ensure it is fit for purpose and that suitable storage and back up systems are in place.

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