Service improvements

East Sussex County Council

Showing service improvements between 1 April 2018 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for East Sussex County Council as a CSV file.

  • East Sussex County Council (21 013 700)

    Category: Environment and regulation Date: 27-Jun-2022

    Summary

    The Ombudsman found fault by the Council on Mr J’s complaint. It failed to take effective action, and carry out repairs, to prevent road surface water run-off draining on to his land. There were failures to respond to his reports, delays arranging work, poor record keeping, a failure to deal with his formal complaint properly, and a failure to show how it considered and assessed his concerns. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to review why Highways failed to properly respond and take action on the complainant's reports.The Council agreed to remind officers of the need to make and retain contact and evidence of liaison with the water board on future cases

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