Service improvements

East Sussex County Council

Showing service improvements between 1 April 2018 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for East Sussex County Council as a CSV file.

  • East Sussex County Council (24 008 152)

    Category: Children's care services Date: 28-Apr-2025

    Summary

    Mrs B complained about the process leading to, and content of, a section 17 family assessment in respect of her son, C. We have found fault because the Council did not arrange a proper assessment visit with Mrs B or allow her the opportunity to comment on negative conclusions reached about her as part of the assessment. We welcome the Council’s offer to meet with Mrs B now and consider if any further changes to the assessment are possible. The Council has also agreed to apologise to Mrs B, pay her £300 and improve its procedures for the future.

    Service improvements

    The Council has agreed to remind staff of the need to arrange a formal visit with all parties when carrying out a section 17 family assessment to ensure all views are properly considered and all parties are given a chance to comment on concerns raised about them.

  • East Sussex County Council (21 012 426)

    Category: Children's care services Date: 17-Jul-2022

    Summary

    The Council was not at fault for how it assessed Mrs X as a potential adopter for a child. However, it was at fault for failing to adequately manage Mrs X’s expectations throughout the process. As a result, Mrs X believed she would be able to adopt the child. The Council agreed to apologise, make a payment for the distress caused and take steps to improve its procedures for the future.

    Service improvements

    Consider what improvements the Council can make to its guidance to ensure prospective adopters are adequately informed about the process for carrying out viability assessments. The Council should report its findings back to the Ombudsman.

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