East Sussex County Council (23 015 765)

Statement Upheld Charging 30-Jun-2024

Summary: We will not investigate Mrs C’s complaint about delay in calculating her father’s, Mr D’s care costs, or the way the Council communicated with her. This is because further investigation by us could not add to the Council’s responses. We are satisfied with the actions taken by the Council regarding the failings and could achieve no more.

East Sussex County Council (24 005 305)

Statement Upheld Highway repair and maintenance 14-Aug-2024

Summary: We will not investigate this complaint about a road being obstructed and damage being caused by an overgrown area of land near the complainant’s property. The Council has taken satisfactory action to address the complaint, and any residual injustice is not significant enough to justify pursuing in isolation.

East Sussex County Council (24 002 429)

Statement Upheld Other 29-Sep-2024

Summary: Ms K complained about the way the Council communicated with her late aunt’s family when it applied for Power of Attorney, and after her death. We found some fault in the Council’s actions after Ms K’s aunt’s death. The Council has already offered a fitting remedy, so we do not recommend anything further.

East Sussex County Council (24 017 458)

Statement Upheld Charging 07-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council charging for social care provided. A further investigation by us would not lead to a different outcome.