East Riding of Yorkshire Council (23 011 394)

Statement Upheld Special educational needs 04-Apr-2024

Summary: Miss X complains the Council has not dealt properly with her daughter Y’s special educational needs (SEN). The Council did not comply with statutory guidance. Miss X did not suffer injustice as a result. The Council should review its policy.

East Riding of Yorkshire Council (23 009 591)

Statement Upheld Special educational needs 29-Apr-2024

Summary: Mrs Y complains about failures in the annual review process and delays in arranging social care provision for her son, D. We find there was fault in the review process and a service failure arising from the Council’s inability to source an appropriate provider to meet D’s need for independent life skills. The Council has agreed to apologise and make a symbolic payment.

East Riding of Yorkshire Council (23 017 410)

Statement Upheld Planning applications 09-May-2024

Summary: Mr X, on behalf of his daughter Ms Z, complained the Council refused to refund a planning application fee as required by the planning guarantee. The Council failed to either determine the planning application within 26 weeks or reach a written agreement with the applicant to extend this timescale. This is fault. The Council will apologise and refund the application fee.

East Riding of Yorkshire Council (23 018 856)

Statement Upheld Other 18-Jul-2024

Summary: Before our involvement, the Council accepted that it was at fault for several ways in which it failed to properly support Mr B and his family during a child protection investigation. It had already offered him and his family symbolic financial remedies; however, not all these payments adequately recognised their injustice. It has agreed to increase some of the payments, and it will take steps to improve its service.

East Riding of Yorkshire Council (23 015 698)

Statement Upheld Special educational needs 07-Aug-2024

Summary: Mrs X complained the Council failed to provide her son, Y suitable, full-time education, failed to provide all the provision set out in Y’s Education, Health and Care (EHC) Plan, completed infrequent annual reviews and stopped Y’s alternative provision in September 2023. The Council was at fault for delay with Y’s annual review in 2023, delayed identifying an educational placement for Y to start in September 2023 and poor handover between staff. The faults caused Mrs X and Y frustration, uncertainty and caused Mrs X avoidable time and trouble. The Council will apologise, make a symbolic payment and provide evidence it has put in place its suggested service improvements.

East Riding of Yorkshire Council (23 018 973)

Statement Upheld Special educational needs 04-Sep-2024

Summary: Ms X complained the Council has failed to support her family or provide her son with a suitable alternative education and the provision in his EHC Plan. Ms X says the Council’s delay in agreeing an education package and personal budget has had a detrimental impact on her son’s wellbeing and has caused the family significant distress, stress, and frustration. The delay in holding an interim review and in issuing an amended final EHC Plan is fault. As is the failure to provide Y with suitable alternative provision between January 2023 and May 2024. These faults have caused Ms X and Y an injustice.

East Riding of Yorkshire Council (23 016 108)

Statement Upheld Charging 08-Sep-2024

Summary: The investigation of this complaint about outstanding charges for residential care has been discontinued. An agreement was reached between the complainant and Council on the fees owed, so any injustice has been remedied.

East Riding of Yorkshire Council (24 006 991)

Statement Upheld Assessment and care plan 30-Oct-2024

Summary: We will not investigate this complaint about adult social care planning. We are satisfied with the Council’s actions to accept fault and learn from the complaint. It is unlikely we would add to the Council’s investigation or achieve a different outcome.

East Riding of Yorkshire Council (23 020 711)

Statement Upheld Assessment and care plan 21-Nov-2024

Summary: Mrs Y experienced poor care in a care home acting on behalf of the Council. A safeguarding investigation into this was insufficient and failed to acknowledge the impact the poor care had on Mrs Y’s wellbeing.

East Riding of Yorkshire Council (24 004 877)

Statement Upheld Highway repair and maintenance 29-Nov-2024

Summary: There is no fault in how the Council has decided that it has no duty to stop Mr X’s foul water system backing up following heavy rainfall. The Council has properly investigated the site and considered all the available information before making its decision. There was fault by the Council when it failed to respond to Mr X’s enquiries about this. It should apologise to Mr X and share this statement with staff.