Case Ref: 24 014 841 Category: Environment and regulation Sub Category: Noise

• The Council should use this complaint as a case study to identify and review what changes it should make to avoid future longstanding delays in making decisions where complaints involve both Planning and Environmental Health. This should include practices of how it monitors undecided planning applications, and what factors it should consider and at what point to decide if it should take intervening action under other powers available to it. It should share a copy of any steps or action plan it makes from this.

Case Ref: 24 012 010 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council will remind staff dealing with antisocial behaviour case reviews of the importance of keeping service users updated regularly, even when little progress has been made.

Case Ref: 21 018 817 Category: Housing Sub Category: Allocations

• The Council has agreed to review its health and medical assessmentprocess to ensure:itkeeps a record of the reasons why medical/welfare priority is refused and whyevidence provided by the applicant has been discounted; andprovidesa summary of these reasons in the decision.

Case Ref: 20 011 276 Category: Adult care services Sub Category: Disabled facilities grants

• The Council should also review how it considers and processes applications for Disabled Facilities Grants for new build properties and it should draw up guidance for officers to follow.