Case Ref: 24 016 593 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council has agreed to issue written reminders to relevant staff to ensure they are aware they must investigate reports of ASB without unreasonable delay. Staff should also provide regular updates to the person who has reported the ASB.

Case Ref: 24 010 864 Category: Planning Sub Category: Enforcement

• The Council will review staffing numbers in its planning department to ensure it is providing suitable service levels.

Case Ref: 23 003 117 Category: Housing Sub Category: Allocations

• The Council will draw up a process to ensure recommendations from community trigger meetings are taken forward and that an officer is given responsibility to ensure recommendations for other departments, such as allocations, are progressed.
• The Council will provide evidence to the Ombudsman that officers in the allocations department have been made aware of the process for agreeing a managed move or direct let.

Case Ref: 22 012 260 Category: Housing Sub Category: Allocations

• The Council will share a copy of this decision with each staff member who had contact with the complainant to ensure they are aware why the Ombudsman has found fault in the way they communicated with the complainant and to remind them to take care to avoid recurrence in future.