Service improvements

Durham County Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Durham County Council as a CSV file.

  • Durham County Council (21 018 631)

    Category: Planning Date: 20-Jun-2023

    Summary

    Mr X complains the Council failed to take enforcement action in respect of a neighbouring property. The Council properly investigated the reported breaches of planning control and then used its professional judgement to decide it would not take formal action. There is fault in how it communicated with Mr X and it should apologise.

    Service improvements

    Review procedures to ensure that decisions on enforcement matters are properly recorded and communicated

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