Service improvements

Durham County Council

Showing service improvements between 1 April 2021 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Durham County Council as a CSV file.

  • Durham County Council (21 018 631)

    Category: Planning Date: 20-Jun-2023

    Summary

    Mr X complains the Council failed to take enforcement action in respect of a neighbouring property. The Council properly investigated the reported breaches of planning control and then used its professional judgement to decide it would not take formal action. There is fault in how it communicated with Mr X and it should apologise.

    Service improvements

    Review procedures to ensure that decisions on enforcement matters are properly recorded and communicated

  • Durham County Council (21 010 361)

    Category: Planning Date: 19-Apr-2022

    Summary

    Mr B complains the Council failed to properly determine a neighbour’s planning application before granting permission. Further, he complains the Council has not properly considered revoking the planning permission due to the interference it will have with his property rights. We found the Council failed to properly determine the application. However, the power to revoke planning permission is discretionary and the evidence suggests the Council did properly consider this. Mr B has suffered an injustice by reason of the identified fault and so we have recommended a number of remedies.

    Service improvements

    The Council will provide additional training and support to all officers with material involvement in the planning application’s determination. The training and support provided should focus on the areas of fault identified in the final decision statement.

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