Service improvements

Durham County Council

Showing service improvements between 1 April 2021 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Durham County Council as a CSV file.

  • Durham County Council (22 005 725)

    Category: Children's care services Date: 08-Feb-2023

    Summary

    Mr and Mrs X complained about the Council’s decision to stop Special Guardianship (SG) Allowance payments in respect of their niece, F. The Council’s decision to stop the payment was in line with its policy. However, the appeal panel’s report is flawed and does not show how the panel considered relevant evidence Mr and Mrs X submitted. The Council agreed to hold a new appeal review with a fresh panel to remedy the uncertainty this has caused. It will also pay Mr and Mrs X £509.81 after it found it had underpaid their SG Allowance during 2019.

    Service improvements

    The Council agreed to remind relevant officers who sit on review panels for Special Guardianship Allowance payments to ensure their reports and conclusions accurately reflect the evidence submitted by appellants and explain their reasons.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings